One page per alternative a buyer might pick instead of you. Pick, Pass, Prove, three questions, and a do-not-say line. Open it on the call or delete it.
One card per alternative. Alternatives include a named competitor, a freelancer, doing it in-house, a template tool, and doing nothing. Print it or pin it where you take calls.
If a line has not been used on a call in the last few calls, cut it. A card that grows every month is shelfware with a heading.
flowchart LR
A["Alternative"] --> K["Pick"]
K --> S["Pass"]
S --> R["Prove"]
R --> Q["Ask"]
Q --> D["Do not say"]
Header (fill first)
Alternative this card is about (one only)
Type: named competitor, freelancer, in-house, template tool, or do nothing
Where you heard buyers mention it (note id, date). If UNKNOWN, write UNKNOWN
Last reviewed date and owner
Pick (when the alternative is a good choice)
Write this in the buyer’s favor. If you cannot, you do not understand why they pick it.
Situations where a smart buyer picks it, in one sentence each
What it costs them that they may not have counted yet (time, rework, handoffs). Only what you can state without guessing
Pass (when you tell them to take it)
The honest no-fit condition. If they match it, you say so on the call