One row per feature: the job it helps, the proof you may claim, the words customers use, and the words to avoid. Print it next to your spec sheet.
List every feature first. Do not rank until the job and proof columns are filled.
Copy customer words exactly, with the source in brackets. Polish comes last and it is subtraction only.
Keep three to five headline rows. Everything else is supporting evidence, not an equal.
flowchart LR
F["Feature"] --> J["Job it helps"]
J --> P["Proof you may claim"]
P --> W["Customer words"]
W --> H["Headline or cut"]
Copy this table into a doc or sheet. Add one row per feature. Leave proof empty rather than invent it.
| Feature | Job it helps | Proof you may claim | Words customers use | Words to avoid |
|---|---|---|---|---|
Hypothetical. Feature: monthly update checklist. Job: stop wondering whether the site quietly broke. Proof: our own checklist and monitoring screenshot. Customer words: “I do not want to hear it from a customer first.” Avoid: peace of mind, industry-leading.
| If the row has | Then | Where it lives |
|---|---|---|
| Primary job, proof, customer words | Headline candidate | Hero, proposal cover, pitch opener |
| Primary job, no proof yet | Plain statement | Body copy only |
| Secondary buyer job | Supporting line | Lower on the page or its own page |
| No job anyone mentioned | Cut or demote | Spec page |
| Internal term only | Rename first | Nowhere until renamed |