Feature-to-value messaging map

One row per feature: the job it helps, the proof you may claim, the words customers use, and the words to avoid. Print it next to your spec sheet.

List every feature first. Do not rank until the job and proof columns are filled.

Copy customer words exactly, with the source in brackets. Polish comes last and it is subtraction only.

Keep three to five headline rows. Everything else is supporting evidence, not an equal.

flowchart LR
    F["Feature"] --> J["Job it helps"]
    J --> P["Proof you may claim"]
    P --> W["Customer words"]
    W --> H["Headline or cut"]

The map

Copy this table into a doc or sheet. Add one row per feature. Leave proof empty rather than invent it.

FeatureJob it helpsProof you may claimWords customers useWords to avoid
  • Example row to copy the style from

    Hypothetical. Feature: monthly update checklist. Job: stop wondering whether the site quietly broke. Proof: our own checklist and monitoring screenshot. Customer words: “I do not want to hear it from a customer first.” Avoid: peace of mind, industry-leading.

Before you fill it

  • One primary buyer named (role and situation)
  • Customer words gathered from calls, tickets, reviews, or first emails
  • Features pulled from product, pricing page, proposal, and onboarding email
  • Each job written as a verb phrase, not “improve” or “optimize”

Proof check

  • Every proof cell is something you can show today (screenshot, process, public page)
  • Any client fact has written permission and a stated scope
  • Hypothetical examples are labeled as hypothetical in the sentence
  • Rows with no proof carry a plain statement, not a superlative or a number

Decide

If the row hasThenWhere it lives
Primary job, proof, customer wordsHeadline candidateHero, proposal cover, pitch opener
Primary job, no proof yetPlain statementBody copy only
Secondary buyer jobSupporting lineLower on the page or its own page
No job anyone mentionedCut or demoteSpec page
Internal term onlyRename firstNowhere until renamed
  • Three to five headline rows chosen
  • Sheet handed to whoever writes the homepage, proposal, and sales deck
  • Review date set (new feature, new buyer, or six months, whichever comes first)

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